“Jon managed an exceedingly challenging arbitration process where, as a small business owner, I was opposed to a large company that formed part of a US-owned group.
They used a leading law firm, and expensive barristers, to take a highly aggressive approach that attempted to intimidate me out of my rights, when I just wanted them to work with me to resolve some seriously costly issues they’d created.
Jon managed aggressive counsel with calm good humour and an unshakable process discipline that went a long way towards keeping us on the playing field (it was never a “level” field!) until we achieved a sensible, commercial, enforceable outcome through his directions and decisions as an arbitrator.
I can’t say I’d ever want to go through a similar process again, but as an alternative to litigation (which I could neither have afforded, nor participated in) it was as good a process as I could have wished for. I recommend Dispute Solutions to anybody who finds themselves in a serious dispute that requires serious management.”